Elder Pro Privacy Policy

Effective Date: August 28, 2026
Last Updated: August 28, 2026

Elder Technology (“Elder Technology,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information associated with your use of the Elder Pro mobile application (“Elder Pro” or the “App”).

Elder Pro is provided and operated by Elder Technology and is designed to allow users to view, configure, manage, and control compatible Elder security cameras, surveillance systems, network video recorders (NVRs), and related security devices.

This Privacy Policy explains what information Elder Pro may access, collect, process, store, use, or share, why that information may be necessary, how it is protected, and the choices available to users.

This Privacy Policy applies specifically to the Elder Pro mobile application and related services provided by Elder Technology.

This Privacy Policy is hosted on the SecoMart website solely as a publicly accessible location for Elder Pro users and app-store review purposes. Hosting this page on the SecoMart website does not mean that SecoMart develops, operates, or controls the Elder Pro application.

The official web address for this Elder Pro Privacy Policy is:
https://secomart.com/pages/elder-pro-app-privacy-policy

By using Elder Pro, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, consent will be requested before information requiring consent is processed.

1. Elder Pro Services

Depending on the security equipment connected to Elder Pro, the App may allow users to:

• Add and configure compatible Elder security cameras and NVRs;
• View live security-camera video;
• Access recorded surveillance footage;
• Capture or save snapshots;
• Download or export recordings where supported;
• Control compatible camera functions;
• Configure recording, detection, alarm, and notification settings;
• Receive motion, security, alarm, or device-status notifications;
• Use supported microphone, speaker, or two-way audio functionality;
• Configure compatible devices on Wi-Fi or local networks;
• Manage connected cameras, NVRs, and surveillance equipment;
• Share authorized access to compatible devices where supported;
• View device status, storage status, or network information;
• Manage App and device settings; and
• Obtain customer or technical support.

Not every feature or category of information described in this Privacy Policy applies to every Elder Pro user. Information processed depends on the hardware connected to the App, App version, device configuration, features used, and permissions granted by the user.

2. Information Elder Pro May Collect or Process

Account and Contact Information

If Elder Pro offers account registration, login, account recovery, or related services, we may process information such as:

• Name or display name;
• Email address;
• Username;
• User or account identifier;
• Authentication information;
• Password credentials in securely protected or cryptographically processed form;
• Country or region;
• Account preferences; and
• Information voluntarily provided when contacting customer support.

This information may be used to create and maintain accounts, authenticate users, protect account security, deliver services, recover accounts, and provide customer support.

3. Security Camera Video, Images, and Recordings

Elder Pro may process video, images, thumbnails, snapshots, live streams, and recordings generated by compatible Elder security cameras, surveillance systems, and NVRs.

Depending on the user's equipment and configuration, video and image information may be:

• Viewed live through Elder Pro;
• Recorded on an NVR, compatible recorder, memory card, local storage device, or other supported storage system;
• Transmitted between the security equipment and the mobile device;
• Accessed remotely through network infrastructure necessary to provide remote viewing;
• Saved to the user's mobile device when the user chooses to download or capture content; or
• Processed through cloud or remote services if a supported cloud-based feature is offered and enabled.

Elder Pro processes surveillance footage only as necessary to provide security monitoring, live viewing, playback, recording management, alerts, device control, and related functionality requested by the user.

Users are responsible for operating cameras and surveillance systems in accordance with applicable privacy, surveillance, audio-recording, workplace, residential, and other laws.

4. Audio and Microphone Information

Compatible Elder cameras or surveillance systems may support audio recording, live audio, listening, speaking, or two-way communication.

When a user activates an audio feature, Elder Pro may process audio transmitted between the user's mobile device and the compatible security device.

The App may request access to the mobile device microphone for purposes such as:

• Two-way communication;
• Speaking through a compatible Elder camera;
• Intercom functionality;
• Live communication; or
• Other audio features initiated by the user.

Microphone access is used only when required by supported App functionality.

Users are responsible for complying with applicable laws concerning audio surveillance, recording, and consent.

5. Mobile Device Camera Permission

Elder Pro may request permission to access the mobile device camera for purposes such as:

• Scanning QR codes;
• Adding or pairing Elder cameras, NVRs, or other security equipment;
• Scanning device identifiers;
• Capturing an image for a user-requested feature; or
• Other device-setup functionality.

Access to the mobile device camera is not intended for unrelated monitoring or surveillance.

6. Photos, Videos, Files, and Device Storage

Elder Pro may request access to photos, videos, files, media, or device storage where necessary to allow a user to:

• Save security-camera footage;
• Save screenshots or snapshots;
• Download recordings;
• Export surveillance footage;
• Select files required for a supported feature;
• Save QR codes or configuration information; or
• Share content at the user's request.

Depending on the Android version, Elder Pro may use Android's photo picker, file picker, media permissions, or other operating-system-approved storage mechanisms.

7. Location Information

Certain security-camera or NVR setup features may require access to approximate or precise location information, depending on the Android version, device configuration, Wi-Fi setup method, Bluetooth functionality, nearby-device functionality, or other technical requirements.

Location access may be used for purposes such as:

• Discovering compatible Elder devices;
• Configuring cameras or NVRs;
• Connecting security equipment to Wi-Fi;
• Detecting nearby compatible devices;
• Supporting Bluetooth or local device discovery;
• Accessing Wi-Fi network information where Android requires location-related permission; or
• Providing a location-dependent feature specifically selected by the user.

Elder Pro does not use location information for an unrelated purpose without providing any additional disclosure or consent required by applicable law.

Users can control location permissions through Android settings.

8. Wi-Fi, Local Network, Bluetooth, and Nearby Devices

Elder Pro may process network or connectivity information required to connect to and manage security equipment, including:

• Wi-Fi network name or SSID;
• Local network information;
• Network connectivity status;
• Internet Protocol (IP) addresses;
• Bluetooth information;
• Nearby-device information;
• Device-discovery information;
• Network configuration information; and
• Information necessary to pair or configure Elder cameras, NVRs, or surveillance equipment.

If Wi-Fi credentials are required to connect a security device to a network, they are processed for the purpose of completing the requested device configuration.

Users should protect their Wi-Fi credentials and maintain secure wireless networks.

9. Device and Technical Information

Elder Pro may automatically process technical information necessary to operate and support the App and connected security equipment, including:

• Mobile device model;
• Android version;
• App version;
• Language;
• Country or region setting;
• Time zone;
• Network type;
• IP address;
• App or device identifiers;
• Elder camera identifiers;
• NVR identifiers;
• Device serial numbers;
• Firmware versions;
• Storage or recording status;
• Connection status;
• Session information;
• Configuration information; and
• Technical communication between Elder Pro and compatible devices or services.

This information may be used to provide connectivity, maintain compatibility, manage connected security equipment, diagnose problems, improve reliability, and protect the App and users against unauthorized access.

10. Crash Reports, Diagnostics, and Performance Information

Elder Pro or technology providers supporting the App may process technical diagnostics such as:

• Crash reports;
• Application errors;
• Connection errors;
• Device communication errors;
• Performance information;
• System logs;
• Firmware information;
• App stability information; and
• Other technical diagnostic information.

This information may be used to identify and correct technical problems, improve application stability, maintain compatibility, provide support, and protect the security of Elder Pro and connected devices.

11. Push Notifications

If a user enables notifications, Elder Pro may process a push-notification token or similar identifier provided by Android or a notification service.

Push notifications may include:

• Motion alerts;
• Camera detection alerts;
• Alarm notifications;
• Device-status notifications;
• NVR notifications;
• Security-event notifications;
• Connectivity notifications; or
• Important service-related messages.

Users may control notifications through Elder Pro or Android notification settings, where supported.

12. Customer and Technical Support Information

If a user contacts Elder Technology for support, we may process information voluntarily provided by the user, including:

• Name;
• Email address;
• Product model;
• Device serial number;
• Camera or NVR identifier;
• Screenshots;
• Video or images voluntarily provided for troubleshooting;
• Error messages;
• Diagnostic information;
• Order information where relevant to support; and
• Communications with support personnel.

This information may be used to troubleshoot problems, provide technical assistance, process warranty or customer-service requests, investigate reported issues, and improve Elder products and services.

13. How We Use Information

Information processed through Elder Pro may be used to:

• Provide and operate Elder Pro;
• Connect Elder Pro to compatible security cameras and NVRs;
• Authenticate users where accounts are supported;
• Provide live surveillance viewing;
• Provide video playback;
• Enable snapshots and recording downloads;
• Enable supported camera-control functions;
• Enable two-way audio;
• Manage device settings;
• Configure networks and connected security equipment;
• Deliver motion, alarm, security, and device-status notifications;
• Diagnose technical and connectivity problems;
• Provide customer and technical support;
• Maintain application and device compatibility;
• Detect and prevent unauthorized access, abuse, or fraud;
• Improve security, reliability, and performance;
• Comply with applicable laws and lawful requests;
• Protect users, Elder Technology systems, property, and legal rights; and
• Provide other functionality clearly disclosed to the user.

We do not intentionally use personal or sensitive information for purposes materially unrelated to Elder Pro without making any additional disclosure or obtaining any consent required by applicable law.

14. How Information May Be Shared

We may disclose information only as reasonably necessary to provide Elder Pro, support compatible security equipment, comply with applicable law, or fulfill the purposes described in this Privacy Policy.

Service Providers

Elder Pro may rely on third-party technology providers that perform functions such as:

• Server or network infrastructure;
• Device connectivity;
• Cloud infrastructure;
• Push-notification delivery;
• Crash reporting;
• Diagnostics;
• Cybersecurity;
• Email communications;
• Customer support; or
• Other technical services necessary for Elder Pro.

These providers may process information as necessary to provide their services.

Where applicable, we require service providers processing personal information on our behalf to use appropriate safeguards and process information only for authorized purposes.

15. Third-Party SDKs and Services

Elder Pro may include third-party software development kits, libraries, APIs, infrastructure, or other technology necessary to provide App functionality.

Such technology may process certain information according to the purpose for which it is integrated.

Elder Technology is responsible for reviewing applicable third-party technologies and for providing disclosures required by applicable law and applicable app-store policies.

If the data practices of Elder Pro materially change because of a new service provider or SDK, this Privacy Policy and applicable app-store disclosures will be updated as appropriate.

16. Device and Camera Sharing

If Elder Pro provides a feature that allows a user to share access to a camera, NVR, surveillance system, home, location, or account with another person, information associated with the shared security equipment may become accessible to the person authorized by the user.

Users are responsible for:

• Sharing device access only with trusted persons;
• Removing access when it is no longer required;
• Maintaining account security; and
• Understanding what footage or controls may become accessible to authorized users.

17. Legal Disclosure

We may disclose information when reasonably necessary to:

• Comply with applicable laws;
• Respond to a valid court order, subpoena, warrant, or governmental request;
• Protect the safety or security of a user or another person;
• Investigate suspected fraud, abuse, unauthorized access, or cybersecurity incidents;
• Protect Elder Technology's rights, property, systems, or services; or
• Establish, exercise, or defend legal claims.

We may review governmental or law-enforcement requests for legal sufficiency and may challenge requests that we reasonably believe are invalid, excessive, or inappropriate where permitted by law.

18. Business Transfers

If Elder Technology or the business associated with Elder Pro becomes involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Any such transfer will remain subject to applicable privacy law and appropriate safeguards.

19. Sale of Personal Information

Elder Technology does not sell personal or sensitive information collected through Elder Pro in exchange for monetary consideration.

If our practices change in a manner that constitutes a regulated “sale,” “sharing,” or similar transfer under applicable privacy law, this Privacy Policy will be updated and applicable rights and choices will be provided before such processing occurs.

20. Advertising

Unless expressly disclosed in Elder Pro, personal or sensitive information collected through the App is not intended to be used for third-party behavioral advertising.

If advertising technology is introduced in the future, we will update the applicable disclosures and comply with applicable platform requirements and privacy law before implementing such processing.

21. Information We Do Not Intentionally Access for Unrelated Purposes

Unless specifically disclosed and required by a supported Elder Pro feature, Elder Pro is not intended to access personal data unrelated to security-camera and surveillance functionality.

We do not intentionally access unrelated categories such as:

• Personal contact lists;
• SMS messages;
• Telephone call history;
• Health information;
• Financial account credentials; or
• Other unrelated sensitive personal information.

If a future Elder Pro feature requires a new category of personal or sensitive information, applicable disclosures, permissions, and consent mechanisms will be updated before the information is collected.

22. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and Elder Pro data from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the service involved, safeguards may include:

• Secure network communications;
• Encryption in transit where appropriate;
• Authentication mechanisms;
• Access controls;
• Restricted administrative access;
• Security monitoring;
• Secure development practices;
• Application and firmware updates;
• Credential-protection practices; and
• Limiting access to information based on operational need.

No internet-connected product, security camera, wireless network, mobile application, NVR, transmission method, or electronic storage system can be guaranteed to be completely secure.

Users should use strong and unique passwords, keep Elder Pro and connected device firmware updated, protect account credentials, secure their Wi-Fi network, avoid sharing passwords, review authorized users, and promptly report suspected unauthorized access.

23. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was processed, including providing Elder Pro, maintaining account security, providing customer support, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the type of information.

For example:

• Account information may be retained while the account remains active;
• Technical logs may be retained for a reasonable period necessary for troubleshooting, security, and service reliability;
• Support communications may be retained as necessary to maintain customer-service records;
• Recordings stored on an NVR, memory card, recorder, or other user-controlled device remain subject to the storage capacity and recording settings of that device;
• Recordings downloaded to a mobile device remain under the user's control; and
• Cloud recordings, if a cloud-storage feature is offered and enabled, may be retained according to the applicable service, plan, or storage configuration.

When information is no longer reasonably required, we delete, anonymize, or otherwise appropriately dispose of it, subject to applicable legal and technical requirements.

24. Account and Personal Data Deletion

If Elder Pro allows users to create an account, users may request deletion of their Elder Pro account and associated personal information.

Where supported, users may initiate account deletion directly from Elder Pro.

Users may also submit a privacy or account-deletion request by email:

Email: info@secomart.com

When a valid deletion request is received, personal information associated with the account that is under Elder Technology's control will be deleted or anonymized unless retention is reasonably necessary or legally permitted for purposes such as legal obligations, security, fraud prevention, dispute resolution, recordkeeping requirements, or enforcement of applicable agreements.

Deleting an Elder Pro account may not automatically delete recordings or information stored on an NVR, SD card, memory card, mobile device, recorder, or other user-controlled storage system.

Users should separately delete information stored on devices or storage media under their control.

25. Android Permissions and User Controls

Depending on the App version and features used, Elder Pro may request Android permissions related to:

• Camera;
• Microphone;
• Photos;
• Videos;
• Media;
• Storage or files;
• Location;
• Nearby devices;
• Bluetooth;
• Notifications;
• Network connectivity; and
• Wi-Fi functionality.

The presence of a permission does not necessarily mean Elder Pro continuously collects the related information.

Users may manage applicable permissions through Android settings.

Disabling a permission may prevent certain Elder Pro features from operating correctly.

Where required by applicable law or app-store policy, Elder Pro will provide appropriate in-App disclosures and obtain user consent before accessing personal or sensitive information in circumstances that may not reasonably be expected by the user.

26. Children's Privacy

Elder Pro is intended for adults responsible for managing security cameras, surveillance equipment, or related security systems.

Elder Pro is not directed to children under the age at which independent consent is permitted under applicable law.

We do not knowingly collect personal information directly from children in violation of applicable law.

If a parent or legal guardian believes a child has provided personal information through Elder Pro without appropriate authorization, they may contact Elder Technology by email:

info@secomart.com

27. International Data Processing

Elder Technology may use technical infrastructure or service providers located in Canada, the United States, or other jurisdictions.

Accordingly, information associated with Elder Pro may be processed outside the country or region in which the user resides.

Privacy laws in other jurisdictions may differ.

Where applicable law requires safeguards for international transfers of personal information, we take measures designed to provide the required level of protection.

28. Canadian Privacy Rights

Where Canadian privacy law applies, Elder Technology handles personal information associated with Elder Pro in accordance with applicable federal and provincial privacy requirements.

Users may contact us to request access, correction, deletion where applicable, or information about our privacy practices.

Email: info@secomart.com

29. European Economic Area, United Kingdom, and Switzerland

Where the GDPR, UK GDPR, or related privacy law applies, our legal basis for processing personal information may include consent, performance of a contract, compliance with a legal obligation, protection of vital interests, or legitimate interests that are not overridden by the user's rights.

Depending on applicable law, users may have rights relating to access, correction, deletion, restriction of processing, data portability, objection to certain processing, and withdrawal of consent.

Users may also have the right to submit a complaint to the applicable data-protection authority.

30. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the jurisdiction, these may include rights to access, correct, delete, or obtain a portable copy of certain personal information or opt out of certain regulated processing.

Applicable requests may be sent to:

info@secomart.com

We will not unlawfully discriminate against a user for exercising a privacy right.

31. User Responsibilities for Video Surveillance

Elder Pro enables users to operate video-surveillance equipment. Security cameras may capture personal information concerning visitors, employees, contractors, neighbors, customers, delivery personnel, members of the public, or other individuals.

The person or organization operating the surveillance system is responsible for determining whether its use is lawful.

Depending on the jurisdiction and circumstances, users may be required to:

• Provide notice that video surveillance is in operation;
• Obtain consent before recording audio;
• Comply with workplace-surveillance requirements;
• Avoid recording locations where individuals have a reasonable expectation of privacy;
• Limit camera views to locations the user is legally permitted to monitor;
• Restrict unauthorized access to recordings;
• Establish appropriate recording-retention periods; and
• Respond to privacy requests from individuals captured by the system.

Elder Technology does not control where users install cameras or how users use surveillance footage.

32. Third-Party Websites and Services

Elder Pro may provide access to or interact with third-party services, websites, infrastructure, or platforms.

This Privacy Policy does not govern independently operated third-party services.

Users should review the privacy policies of third parties before providing personal information directly to those services.

33. Hosting of This Privacy Policy

This Privacy Policy is hosted on the SecoMart website at:

https://secomart.com/pages/elder-pro-app-privacy-policy

SecoMart provides the public webpage on which this Privacy Policy is published. Elder Technology remains responsible for Elder Pro and the privacy practices described in this Privacy Policy.

34. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to Elder Pro, Elder security products, App features, data-processing practices, technology providers, legal requirements, security practices, or app-store requirements.

When this Privacy Policy is updated, the “Last Updated” date at the top of the page will be revised.

If a change materially affects how personal or sensitive information is processed, additional notice or consent will be provided where required by applicable law.

35. Contact Us

For questions, concerns, privacy requests, account-deletion requests, or complaints regarding Elder Pro or this Privacy Policy, please contact Elder Technology by email:

Email: info@secomart.com

Privacy Policy URL:
https://secomart.com/pages/elder-pro-app-privacy-policy

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Application: Elder Pro
Provider and Operator: Elder Technology
Purpose: Viewing and controlling Elder security cameras, surveillance systems, and NVRs
Privacy Policy Host: SecoMart website
Effective Date: August 28, 2026
Last Updated: August 28, 2026